Front Office

This module introduces students to the systems and procedures required for Front Office Operations. It  provides an overview of the functions and supervisory aspects of the front office department.

Students  will develop knowledge and skills in departmental procedures as well as understanding the key  legislation.

On completion of this module, students will be able to:

• Demonstrate knowledge of the key functional areas of front office
• Describe the function and activities of the reservations, reception and cashiers departments
• Analyse guest accounting processes
• Review the use yield management, statistics and reports within the front office operation
• Explain the importance of security and safety within rooms division including key legislation for reception operations
• Describe the key features of the communication services available to guests
• Explain the role front office plays in in selling hotel services and facilities